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proactive support recommendations for each web page - driven by AI and curated by SAP support on your application
Agenda a Supervisor enables you to e-book a fifteen-moment connect with with a support supervisor on the medium or high precedence support circumstance which has a two hour guide time underneath the next situations:
How would you Plan an Expert for VAR-d support associates as well as their conclude customers? As VAR-D support companions are mandated to offer 1st and 2nd line support, the usage of Agenda an Expert channel has become built accessible, considering that May 2021, for existing instances only.
“Using Sunrise has enabled easy conversation among IT groups, along with other departments. Automation and agile working is paramount to a successful provider desk and Dawn performs a critical part in attaining this.”
The General Ledger in SAP ERP (new G/L) encompasses some of A very powerful and interesting new functionality to be readily available from the SAP ERP Financials application lately. The migration from basic to new G/L or the subsequent implementation of even further functionality within new G/L are jobs that shouldn't be underestimated; and the specialized migration of knowledge is actually a central Element of such a task.
Using prescriptive guidance with a range of enablement formats, we aid power your success for almost any deployment state of affairs on your time and efforts as well as your phrases. Get transparency and realize value with SAP Continuous Excellent read more Checks.
Beyond basically managing IT, Sunrise empowers your assistance desk to soar, elevating your whole IT operation's performance even though making sure Excellent person fulfillment.
Overseeing belongings is critical for promptly determining and pinpointing possible challenges, enabling for swift and helpful intervention. Optimise asset lifespan by means of common and immediate upkeep, cut down squander.
Together with the SAP for Me Cellular app, you can easily interact with SAP from any where and at at any time. You will have comprehensive transparency into your SAP merchandise portfolio all in a single put.
Support with Consumer Management for instance S-consumer management, authorization inquiries or password reset assistance
The new SAP Services and Support book explains SAP's offerings in a clear, comprehensible way and addresses discrepancies between the requirements of new consumers and seasoned buyers.
SAP will not likely maximize service fees for present SAP Company Support contracts all through the Original period of time 1 and very first renewal get more info time period 2.three Following the contract is out of the Original rate lock SAP may well raise the support cost by CPI on yearly foundation, subject matter to contract phrases.